Flight Schedule Changed

The holiday is booked, you are all set and ready to go. But then the airline suddenly changes your flight schedule. With a flight schedule change, you may also be entitled to compensation. Airlines are allowed to change the flight 14 days before scheduled departure. However, it is often the case that the airline still changes flights within 14 days. In this case, you have the right to compensation.  

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The compensation amount

An amount of €250 applies to all flights of 1,500 kilometres or less. 

An amount of €400 applies for all flights within the EU of more than 1,500 kilometres, and for all other flights between 1,500 and 2,500 kilometres.

An amount of €600 applies for all flights of more than 3,500 kilometres

 

Right to compensation

Whether you have the right to compensation depends on when you have been informed about the flight schedule change and by how many hours your flight has been changed in departure and/or arrival times. 

  • You were informed of the flight change less than 7 days before the scheduled departure of the original flight and your new flight departs 1 hour before the scheduled departure time or arrives 2 hours later than the scheduled arrival time of the original flight.
  • You were informed of the flight change between 2 weeks and 7 days before the scheduled time of departure and your new flight departs 2 hours before the scheduled departure time or arrives 4 hours later than the scheduled arrival time of the original flight. 

 

Example

Four days before your departure with Lufthansa from Amsterdam to Moscow you get a message from Lufthansa that your flight departs a day earlier. In this case, you have been informed 7 days or less before the scheduled departure time and your new flight departs at least 1 hours earlier. You are therefore entitled to compensation. You are entitled to compensation of €400,- because the distance is between 1,500 and 3,500 kilometres.

 

The compensation amount

The compensation amount is determined by the distance of the flight. The ticket price has no influence on the amount of your compensation. According to EU Regulation 261/2004, the compensation is determined as follows:

  • €250 for all flights of 1,500 kilometres or less
  • €400 for all flights within the EU of more than 1,500 kilometres, and for all other flights between 1,500 and 3,500 kilometres. 
  • €600 for all flights of more than 3,500 kilometres

 

Made extra costs?

You have already booked your hotel, arranged transportation, and mapped out the whole trip. These costs are already made beforehand. It may also be that you incur extra costs because of the flight changes, for example an extra hotel stay if your flight departs a day later. Who pays for these extra costs? Claim24 can help you recover these costs on the airline. It is important that you keep all proof of the extra costs made as a result of re-routing of your flight. 

 
 
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